Swift Services

Providing White Gloved Service Without the Overhead— Just Follow the Snowman to Comfort by Melissa LaScaleia Swift Services Heating, Cooling & Electrical provides installations, maintenance, repairs and replacements on all heating and cooling systems from the border of North Carolina to Georgetown in the South, and as far inland as Aynor and parts of Marion County.  The company can optimize the air quality in your home through a number of HVAC services including air duct cleaning, repair and replacement; UV light installation; and filter changes. They also conduct free home energy reports to test the efficiency of your system as older units burn more watts, driving up the price of your electric bill. The report tells if there are parts within your system that are not running optimally, which if switched out, could save you money. The company is owned by Joseph Mascetti, who has lived in Myrtle Beach for the past twenty-five years. He’s been working in the heating and cooling industry for thirty-six years. Today, Swift Services Heating, Cooling & Electrical celebrates their eighth year of business accompanied by numerous accolades. Every year since their inception, they have been either a winner or finalist for both the Chronicle and Herald’s Reader’s Choice Award; and they’ve won the Best of the Beach Award for the past seven years in a row. In addition to their usual placements, this year, they were also recipients of the Angie’s List Super Service Award. And their newly implemented electrical service division won the Best of the Beach and Best Electrician in the Herald’s Reader’s Choice Award too. Swift Services added their electrical department this past fall, staffed by fully licensed and trained electricians. All of their electricians have to complete training through Swift Services electrical programs weekly, as well as attend monthly conferences for continuing education. Swift Services offers a variety of electrical services including but not limited to replacements and installations for panels; indoor/outdoor lights; ceiling fans; generator installations and repairs; electrical hookups for dishwashers and garbage disposals; and installations and replacements for smoke detectors. They offer their customers a variety of memberships, including an electrical membership option. One is an annual membership which includes discounts on services as well as emergency priority service. If at any time you call for emergency service, you are guaranteed top of the list if there are fifty people ahead of you in the queue. And they offer monthly as well as annual payment plans. The annual membership includes a free home inspection during which technicians will inspect the circuits and wiring in your home and adjust for optimal safety, efficiency, and economics. “Sometimes, if you have old wiring or old circuit breakers, that can cause your bill to be high,” says Scott Stewart, marketing director for the company. “But one of the most important reasons to have this done regularly is safety— especially as people are acquiring and relying more and more on so many electrical items. It’s unsafe to plug so many things into a surge strip, especially with older homes. Many people don’t know this, or do, but ignore it. But it can overload the circuit causing outage or fires.” “Our electrical offerings have provided us a better opportunity to give our customers the ultimate customer experience,” he continues. “Now they can have the service they’ve received for years with our HVAC service, with electrical as well. It gives them a one-stop shop.” Swift Services also offers two annual service agreements for their HVAC customers. The bronze membership includes one free tune-up on your heating/cooling system a year; the silver membership includes two.  There are reasons you might want to schedule regular services,” Scott says. “From living near the ocean, the salt in the air increases rust and decreases the longevity of a system. The older your system gets, the less efficient it becomes which causes higher electric bills. And, with new systems, the focus is on reducing energy output, so the cost of installing a new one could equal what you saved on your bill in a year, yielding incredible savings down the road. “The way we run our business is 100% oriented with our customers in mind,” Scott says. Above, the team. — Photo Meganpixels Parker “Additionally, regular maintenance will help to extend the life of your system. When you have a drastic change in temperature, as we do here, it puts strain on the unit. Maintaining it twice a year helps prevent it from shutting down when the temperatures hit extreme highs in the summer and extreme lows in the winter.” Members receive 20% off on any service; silver membership gives you a discounted diagnostic fee in the event that something breaks, and just like their electrical service, all members receive emergency priority service so you don’t have to wait in the queue. For all after-hours service calls, there is a live person who answers the phone so you will be taken care of quickly. You never have to leave a message and wonder if they received it or not.  “We don’t charge an emergency evening, weekend or holiday fee,” Scott says. “If your unit breaks on Christmas Day at 1am it will cost the same to have it fixed as if you were to call on a Tuesday at 2pm. We don’t charge an hourly rate for labor; we charge by the service.” For installations, Swift Services will conduct a free home survey to make sure that you receive the appropriate system for your house, as they are not a one-size-fits-all, and there are a lot of factors that determine which is right for your house.  Additionally, the company registers all of their equipment and installations through the county permitting office, which means the county will come out to inspect the installation to verify that everything is done properly. “We stand by the work we do giving our customers a 100% guarantee,” says Scott. “This is just one more step that shows our accountability.” They are also accredited … Read more

Providing White Gloved Customer Service to the Grand Strand— Just Follow the Snowman to Comfort  by Melissa LaScaleia Swift Services Heating and Cooling provides installations, maintenance, repairs, and replacements on all heating and cooling systems for everyone from the border of North Carolina to Georgetown in the south, and as far inland as Aynor and parts of Marion County.  “We also address air quality with Air duct cleaning, repair, replacement, UV lights, and filter changes,” says Scott Stewart, the company’s marketing director, “and conduct home energy reports to test the efficiency of your system to see if it’s burning more watts because it’s older— running up your electric bill. The report tells you if there are parts in the system you could switch out to save you money. We offer free energy report consultations and free new installation quotes. The majority of our work is residential, but we do some commercial work as well.”  Swift Services Heating and Cooling just celebrated their seven year anniversary. Every year since they’ve opened, they have been a winner or finalist for both the Chronicle and Herald’s Reader’s Choice Award; and they’ve won the Best of the Beach Award every year for the past six years.    The company is owned by Joseph Mascetti, who has lived in Myrtle Beach for the past twenty-four years. He’s been working in the heating and cooling industry for thirty-five years— beginning as a technician and installer and working his way up in the industry before deciding to branch out on his own.  “We stand by the work we do giving our customers a 100% money back guarantee,” says Scott. “The way we run our business is 100% oriented with our customers in mind— to offer the best customer service and quality of service.”  Joseph Mascetti, owner and operator of Swift Services, has been working in the heating and cooling industry for the past thirty-five years. — Photo Meganpixels Parker In keeping with that, Swift Services offers two annual service agreements for their customers. The bronze membership includes one free tune-up on your heating/cooling system a year; the silver membership includes two.  “It’s best to have your unit cleaned and checked to prepare your unit for the switch-over twice a year, in the spring and fall,” Scott says, “because it will help to extend the life of your system. When you have a drastic change in temperature, as we do here, it puts strain on the unit. Maintaining it twice a year helps prevent it from shutting down when the temperatures hit extreme highs in the summer and extreme lows in the winter.  “Having an annual or bi-annual agreement takes the guesswork and inconvenience out of remembering to schedule that service when people’s lives are already so busy.”  Members receive 20% off any service; silver memberships gives you a discounted diagnostic fee in the event that something breaks. Perhaps the most appealing aspect of the program is that all members receive Emergency Priority Service. If at any time you call for emergency service, you are guaranteed top of the list if there are fifty people ahead of you in the queue. And they offer monthly as well as annual payment plans for both memberships.  For all after-hours service calls, there is a live person who answers the phone so you will be taken care of quickly. You never have to leave a message and wonder if they received it or not.  “We don’t charge an emergency evening, weekend, holiday fee,” Scott says. “If your unit breaks on Christmas Day at 1am it will cost the same to have it fixed as if you were to call on a Tuesday at 2pm.”  For installations, Swift Services will conduct a free home survey to make sure that you receive the appropriate system for your house.  “They are not a one size fits all,” Scott says. “There are a lot of factors that determine which system is appropriate— such as how many vents are in a house, or the size and shape of the house.”  Swift Services registers all of their equipment and installations through the county permitting office, which means the county will come out to inspect the installation to verify that everything is done properly.  “It’s just one more step to show that we stand behind the quality of our work for our customers; the verification holds us accountable,” Scott says.  Additionally, every installation comes with a manufacturers warranty— and Swift Services also offers a labor and service agreement with free maintenance for a year. The company’s vehicles stand at the ready to assist customers with their heating and cooling needs, day or night. — Photo Meganpixels Parker “We understand and respect all budgets and have financing options available to work with our customers,” Scott says. “We don’t charge an hourly rate for labor, we charge by the service. And keep our technicians only as technicians— they are not salesmen.”  This past January, Swift Services opened their new location at Fred Nash Boulevard. They built the new office from the ground up— and customized it to fit their company’s needs and to be a reflection of their brand. The outside of their building is painted in their company color—baby blue— and they set aside a training facility to conduct continuing education trainings and seminars for their technicians.  “Every morning the operations manager has a meeting with our technicians and teaches them a new topic about changes, new products, or technological advances,” Scott says. “And twice a week, Joseph comes and teaches a seminar. We also have access to additional training resources based on the partnerships that we have. Every month, our technicians are required to log hours in these additional training skills. Things are constantly changing. It’s important that our technicians stay current with their knowledge and move with the trends in the industry as systems become more technologically advanced; it’s equally important that they receive refresher courses for situations that they don’t experience a lot.”  Swift Service’s new building houses an onsite warehouse which acts as a storage facility for some of … Read more